Expert Independent Complaint Resolution

Independent Complaint Investigation

Fast, thorough, and impartial investigations for your school.

Our core service provides:

• Full investigation of staff, parental, or student complaints.

• A clear, written report with findings and recommendations.

• Independent expertise ensuring objectivity and credibility.

• Reduced workload for your senior leadership team.

• Support for reflection, improvement, and informed decision-making.

“Fast, objective, and thorough investigations that support your leadership team and maintain trust.”

Complaints Management Package

Ongoing support and oversight for peace of mind all year round.

Designed for schools that want continuous support, this package can include:

• Handling all complaints as they arise.

• Auditing and reviewing complaints processes.

• Reporting to governors or trustees.

• Advice on policy updates and preventive strategies.

• Optional training for senior leaders.

“Expert support whenever a complaint arises, plus insight to strengthen processes, reduce risk, and prevent issues before they escalate.”

Complaints Leadership Workshops

Empowering your team to manage complaints confidently

We provide bespoke training sessions for senior leadership teams, which can be delivered as:

• Half-day or full-day workshops, remote or in-person.

• Practical guidance on investigating complaints and producing reports.

• Communication strategies to handle sensitive situations effectively.

• Advice to avoid escalation and costly outcomes.

“Up-skill your team to handle complaints efficiently, reducing risk and stress while maintaining trust and credibility.”

Tailored Solutions

Custom support for your school's unique challenges.

If your school has specific needs outside our standard services, we can work with you to provide bespoke solutions, such as:

• Policy review and development.

• Mediation for staff or parent disputes.

• Complex investigations requiring specialist input.

“Flexible, customised support designed to meet your school’s individual requirements.”

Common Questions

What types of complaints can you investigate?

We handle a wide range of complaints, including staff, parental, or student-related issues. If you’re unsure whether a particular matter falls within our remit, get in touch for guidance.

How long does an investigation take?

Our standard investigations are typically completed within one working day, with a written report provided shortly afterward.

How much does an investigation cost?

Our standard investigation fee is £500 per case. For ongoing support or bespoke packages, pricing is tailored to your school’s needs.

Will you provide a written report?

Absolutely. Every investigation is accompanied by a clear, detailed report with findings and practical recommendations for senior leadership.

Can you provide training for staff?

Yes. We offer training sessions for senior leadership teams, covering complaint handling, reporting, and effective communication strategies. Training can be booked individually or included as part of a retainer package.

What if my school has a unique requirement?

We also offer bespoke solutions, including policy review, mediation, or more complex investigations. If your school has specific needs, we can create a tailored approach.