Our Process

How We Work

Every school deserves clarity, fairness, and certainty when handling complaints.

Our process is built on three unbreakable principles:

  • Independence: Ensuring robust, objective and fair findings.

  • Sensitivity: Handling every situation with care and empathy.

  • Precision: Guaranteeing every outcome is structure and defensible against scrutiny.

Whether conducting an investigation, providing advisory support, or delivering training we ensure our work strengthens the credibility of the school's governance.

At a Glance: Bringing Clarity and Confidence

Planning & Scoping

Investigation

Follow-Up & Support

Initial Briefing

Report & Recommendations

At a Glance: Bringing Clarity and Confidence

Planning & Scoping

Investigation

Follow-Up Support

Initial Briefing

Report & Recommendations

We begin with a clear understanding of the issue.

You share the relevant background, documentation, and desired outcomes.

Together, we agree the scope and timeline of the work — usually one working day for a standard investigation.

Step Two: Planning the Investigation

We identify what needs to be explored, who needs to be interviewed, and what evidence is required.

This ensures the investigation is focused, efficient, and fair to all parties involved.

We gather evidence through interviews, documentation, and objective analysis.

Our independent approach ensures that findings are balanced, thorough, and fully compliant with best practice and school policy.

Step Three: Investigation
Step Four: Report and Recommendations

You’ll receive a clear, detailed report setting out the key findings and actionable recommendations.

This gives leaders the clarity and confidence to make informed decisions and, where necessary, implement meaningful change.

Step Five: Follow-Up and Reflection

We can provide optional follow-up support — from debrief meetings to advice on process improvements or training opportunities.

Our goal is not only to resolve the issue, but to strengthen your school’s approach for the future.

Step One: Initial Briefing

Our Independent Methodology, Step by Step

We begin with a clear understanding of the issue.

You share the relevant background, documentation, and desired outcomes.

Together, we agree the scope and timeline of the work — usually one working day for a standard investigation.

Step Two: Planning the Investigation

We identify what needs to be explored, who needs to be interviewed, and what evidence is required.

This ensures the investigation is focused, efficient, and fair to all parties involved.

We gather evidence through interviews, documentation, and objective analysis.

Our independent approach ensures that findings are balanced, thorough, and fully compliant with best practice and school policy.

Step Three: Investigation
Step Four: Report and Recommendations

You’ll receive a clear, detailed report setting out the key findings and actionable recommendations.

This gives leaders the clarity and confidence to make informed decisions and, where necessary, implement meaningful change.

Step Five: Follow-Up & Support

We can provide optional follow-up support — from debrief meetings to advice on process improvements or training opportunities.

Our goal is not only to resolve the issue, but to strengthen your school’s approach for the future.

Step One: Initial Briefing

Our Independent Methodology, Step by Step

Practical Support When It Matters Most

When concerns arise, you need calm, credible support that gets to the heart of the issue and helps everyone move forward.

Our independent investigations and complaint-handling expertise give school leaders clarity, confidence, and valuable time back.